These Terms and Conditions, along with privacy policy or
other terms (“Terms”) constitute a binding agreement by and between VEDICGANGA
VENTURES PRIVATE LIMITED, ( “Website Owner” or “we” or “us” or “our”) and
you (“you” or “your”) and relate to your use of our website, goods (as
applicable) or services (as applicable) (collectively, “Services”).
By using our website and availing the Services, you agree that you have read
and accepted these Terms (including the Privacy Policy). We reserve the right
to modify these Terms at any time and without assigning any reason. It is your
responsibility to periodically review these Terms to stay informed of updates.
The use of this website or availing of our Services is subject to the following
terms of use:
1. Introduction
Welcome to AstroLayy, These terms and conditions outline
the rules and regulations for the use of AstroLayy’s services.
2. Acceptance of Terms
By accessing or using our services, you agree to comply
with and be bound by these terms and conditions. If you disagree with any part
of the terms, you may not use our services.
3. Services
Astrolayy provides astrology-related content and services,
including but not limited to horoscopes, astrological readings, and
personalized reports.
4. Eligibility
You must be at least 18 years old to use our services. By
using our services, you represent and warrant that you meet this eligibility
requirement.
5. User Accounts
6. Payment and Billing
7. Content
8. Intellectual Property
All content and materials provided by Astrolayy, including
text, graphics, logos, and software, are the intellectual property of Astrolayy
and are protected by copyright and other intellectual property laws.
9. Privacy
Your use of our services is subject to our Privacy Policy,
which explains how we collect, use, and disclose information about you.
10. Disclaimers
11. Limitation of Liability
To the fullest extent permitted by law, Astrolayy shall not
be liable for any indirect, incidental, special, consequential, or punitive
damages, or any loss of profits or revenues.
12. Indemnification
You agree to indemnify and hold Astrolayy harmless from any
claims, damages, liabilities, and expenses arising from your use of our
services or violation of these terms.
13. Termination
We may terminate or suspend your access to our services at
any time, without prior notice, for conduct that we believe violates these
terms.
14. Changes to Terms
We reserve the right to modify these terms at any time. Any
changes will be effective immediately upon posting on our website. Your
continued use of the services after such changes constitutes your acceptance of
the new terms.
15. Governing Law
These terms shall be governed by and construed in
accordance with the laws of AHMADABAD CITY, without regard to its conflict of
law principles.
16. Refund policy
·
Refunds
are generally not provided after an order is placed and processed. To cancel an
order before execution, users must contact customer care within one hour of
payment. Refund approval in such cases is at the sole discretion of the
Website.
·
Refunds
are not provided for technical issues or delays during request processing,
including report generation. Users should note timelines are approximate, and
delays may occur despite best efforts.
·
Incorrect
information submitted by users does not qualify for refunds. Users should
ensure all details are accurate before submission. Corrections can be requested
within one hour of service execution by contacting customer care.
·
Damaged
products returned by users are not eligible for refunds. Users bear
responsibility for damage post-delivery. For "Cash on Delivery"
orders, users must cover product costs and related shipping charges if the
product is returned.
·
Product
images are for reference only. Minor variations in delivered products do not
qualify for refunds, and users are encouraged to order with discretion.
·
Services
and products are not substitutes for medical or emotional treatments. The
Website does not guarantee the effectiveness of items like gems.
Dissatisfaction with outcomes does not justify a refund.
·
Refunds
are not provided for issues arising from incorrect contact details for the
"Call with Astrologer" feature. Users must ensure their contact
number is active and available. Missed calls are not eligible for refunds.
·
Approved
refunds may have deductions for bank fees, shipping, customs, or other
applicable charges incurred by the Website.
·
In
case of server issues such as slow response or session timeout, users should
verify their bank account for debits before retrying payment:
·
If
debited, users must contact customer care to confirm the transaction.
·
If not
debited, users may proceed with a new payment
·
The
Website reserves the right to cancel orders at its discretion due to reasons
like service unavailability or pricing errors. Payments made for such orders
will be fully refunded.
·
We
guarantee a full refund (including transaction charges) within 24 hours for any
duplicate payments made on the same order. Only the cost of one order
will be kept.
17. Shipping Policy
·
Free
Domestic Shipping: We offer complimentary shipping on all orders within India.
·
Dispatch time: Your order will undergo a 2-3
day astrological energization process before shipping. Following this,
please allow 7-10 business days for delivery. This ensures your item
arrives charged with positive energy.
·
Order Tracking: You'll receive an email with
tracking information so you can follow your package's journey.
·
Delivery Time: Expect delivery in 7-10 days
(metros) or 10-12 days (other areas).
17. Contact Us
If you have any questions about these terms, please contact
us at astrolayy@gmail.com
• Refunds are generally not provided after an order is placed and processed. To cancel an order before execution, users must contact customer care within one hour of payment. Refund approval in such cases is at the sole discretion of the Website.
• Refunds are not provided for technical issues or delays during request processing, including report generation. Users should note timelines are approximate, and delays may occur despite best efforts.
• Incorrect information submitted by users does not qualify for refunds. Users should ensure all details are accurate before submission. Corrections can be requested within one hour of service execution by contacting customer care.
• Damaged products returned by users are not eligible for refunds. Users bear responsibility for damage post-delivery. For "Cash on Delivery" orders, users must cover product costs and related shipping charges if the product is returned.
• Product images are for reference only. Minor variations in delivered products do not qualify for refunds, and users are encouraged to order with discretion.
• Services and products are not substitutes for medical or emotional treatments. The Website does not guarantee the effectiveness of items like gems. Dissatisfaction with outcomes does not justify a refund.
• Refunds are not provided for issues arising from incorrect contact details for the "Call with Astrologer" feature. Users must ensure their contact number is active and available. Missed calls are not eligible for refunds.
• Approved refunds may have deductions for bank fees, shipping, customs, or other applicable charges incurred by the Website.
• In case of server issues such as slow response or session timeout, users should verify their bank account for debits before retrying payment:
• If debited, users must contact customer care to confirm the transaction.
• If not debited, users may proceed with a new payment.
• Duplicate payments will be refunded in full, retaining only one payment for the intended order.
• The Website reserves the right to cancel orders at its discretion due to reasons like service unavailability or pricing errors. Payments made for such orders will be fully refunded.
• If approved, the refund will be credited into original method of payment within 14 days
• Return will be applicable till 2 days of delivery
At Astrolayy, we strive to ensure a seamless shopping experience for all our customers. Below is an outline of our shipping policy:
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Calculated at checkout |
| Expedited Shipping | 2-3 business days | Additional charges apply |
| International Shipping | 7-14 business days | Varies by location |
For information regarding returns and refunds, please visit our Returns & Refunds Policy.
Feel free to customize this template to better match your specific policies or offerings!
Email id: Astrolayy@gmail.com
Mobile No: +919099952804
Trade name: VedicGanga Ventures Private Limited
.