Last updated on 16-10-2024 12:12:28
VEDICGANGA
VENTURES PRIVATE LIMITED believes in helping its customers as far as possible,
and has therefore a liberal cancellation policy. Under this policy:
•
Cancellations will be considered only if the request is made immediately after
placing the order. However, the cancellation request may not be entertained if
the orders have been communicated to the vendors/merchants and they have
initiated the process of shipping them.
• VEDICGANGA
VENTURES PRIVATE LIMITED does not accept cancellation requests for perishable
items like flowers, eatables etc. However, refund/replacement can be made if
the customer establishes that the quality of product delivered is not good.
• In case of
receipt of damaged or defective items please report the same to our Customer
Service team. The request will, however, be entertained once the merchant has
checked and determined the same at his own end. This should be reported within
7 Days days of receipt of the products. In case you feel that the product
received is not as shown on the site or as per your expectations, you must
bring it to the notice of our customer service within 7 Days days of receiving
the product. The Customer Service Team after looking into your complaint will
take an appropriate decision.
• In case of
complaints regarding products that come with a warranty from manufacturers,
please refer the issue to them. In case of any Refunds approved by the
VEDICGANGA VENTURES PRIVATE LIMITED, it’ll take 6-8 Days days for the refund to
be processed to the end customer.