Refund and Cancellation Policy



Last updated on 24-12-2024 17:01:00

        Refund policy


    • Refunds are generally not provided after an order is placed and processed. To cancel an order before execution, users must contact customer care within one hour of payment. Refund approval in such cases is at the sole discretion of the Website.

    • Refunds are not provided for technical issues or delays during request processing, including report generation. Users should note timelines are approximate, and delays may occur despite best efforts.

    • Incorrect information submitted by users does not qualify for refunds. Users should ensure all details are accurate before submission. Corrections can be requested within one hour of service execution by contacting customer care.

    • Damaged products returned by users are not eligible for refunds. Users bear responsibility for damage post-delivery. For "Cash on Delivery" orders, users must cover product costs and related shipping charges if the product is returned.

    • Product images are for reference only. Minor variations in delivered products do not qualify for refunds, and users are encouraged to order with discretion.

    • Services and products are not substitutes for medical or emotional treatments. The Website does not guarantee the effectiveness of items like gems. Dissatisfaction with outcomes does not justify a refund.

    • Refunds are not provided for issues arising from incorrect contact details for the "Call with Astrologer" feature. Users must ensure their contact number is active and available. Missed calls are not eligible for refunds.

    • Approved refunds may have deductions for bank fees, shipping, customs, or other applicable charges incurred by the Website.

    • In case of server issues such as slow response or session timeout, users should verify their bank account for debits before retrying payment:

    • If debited, users must contact customer care to confirm the transaction.

    • If not debited, users may proceed with a new payment.

    • Duplicate payments will be refunded in full, retaining only one payment for the intended order.

    • The Website reserves the right to cancel orders at its discretion due to reasons like service unavailability or pricing errors. Payments made for such orders will be fully refunded.

    •       If approved, the refund will be credited into original method of payment within 14 days

    •       Return will be applicable till 2 days of delivery



    Shipping Policy

    At Astrolayy, we strive to ensure a seamless shopping experience for all our customers. Below is an outline of our shipping policy:

    Order Processing

    • Processing Time: Orders are typically processed within 1-2 business days after receiving payment. During peak seasons or promotional periods, processing times may be extended to 3-4 business days.
    • Orders placed after 5 PM or on weekends/holidays will be processed the next business day.

    Shipping Rates & Delivery Times

    We offer the following shipping options:

    Shipping Method Estimated Delivery Time Shipping Cost
    Standard Shipping 5-7 business days Calculated at checkout
    Expedited Shipping 2-3 business days Additional charges apply
    International Shipping 7-14 business days Varies by location
    • Delivery times may vary based on your location, shipping carrier, and unforeseen delays such as weather or customs clearance for international orders.

    Shipping Restrictions

    • We currently ship to most countries worldwide. Certain remote locations may incur additional delivery time or charges.
    • Astrolayy is not responsible for delays caused by carriers or customs procedures.

    Tracking Information

    • Once your order is shipped, you will receive a confirmation email with your tracking number and a link to track your package.
    • Please allow up to 24 hours for tracking information to be updated.

    Shipping Address

    • Please ensure your shipping address is accurate and complete. Orders shipped to incorrect or incomplete addresses may experience delays or be returned to us.
    • If you need to update your shipping address, please contact us immediately at astrolayy@gmal.com

    Lost or Damaged Packages

    • If your package is lost or damaged during transit, please contact us within 7 days of the estimated delivery date at astrolayy@gmal.com. We will work with the shipping carrier to resolve the issue.

    Returns & Refunds

    For information regarding returns and refunds, please visit our Returns & Refunds Policy.

    Feel free to customize this template to better match your specific policies or offerings!

    Email id: Astrolayy@gmail.com

    Mobile No: +919099952804

    Trade name: VedicGanga Ventures Private Limited


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